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Head of Visitor Services

Location: Seacombe, Wirral
Salary: £33,000 – £38,000 depending on experience plus 5% pension   
Contract type: Permanent with a 6-month probationary period

The state of play…

Eureka! is well known and well-loved family and children’s visitor attraction in the north of England. In 2022, we celebrate our 30th birthday and are facing a pivotal moment in the history of our organisation.

Later this year, we’re opening a brand-new Eureka! visitor attraction in Wirral. Eureka! Science + Discovery will be a high-profile addition to the exciting cultural landscape of the Liverpool City Region, a crucial element in the regeneration of the left bank of the River Mersey, and the only Science and Discovery centre specifically for children and young people aged 6–14 in the UK.

Our new science and discovery centre will complement Eureka!’s National Children’s Museum in Halifax, West Yorkshire – the UK’s only dedicated children’s museum; an interactive hands-on experience specifically for children aged 0–11.

We need an experienced Head of Visitor Services to lead a brand-new team at our innovative visitor attraction

The focus for the role will be responsibility for the development and management of visitor services and ensuring the delivery of high standards of visitor care and effective staff management and deployment.

The successfull candidate will be responsible for developing and implementing appropriate policies and procedures for customer-focused front of house operations to ensure that the quality of visit experienced by visitors exceeds their expectations, leading to repeat visits.

There’s lots more info in the role pack which you can download below, but essentially we’re looking for someone with excellent communication skills with the ability to relate to people at all levels and from a diverse range of cultures.

• Head of Visitor Services Job Pack
• Eureka! Application Form

Interested?

To apply, please send your completed application form and a covering letter to jobs@eureka.org.uk.

In the cover letter please include detail on the points below:

• Why you would like to work for Eureka! Science + Discovery
• How you fit the person specification
• What experience and skills you would bring to the role

If you would like to discuss this opportunity with us, please contact our HR Manager, Laura Hallas on laura.hallas@eureka.org.uk

Key dates:

Closing date for applications – Midnight 28th June 2022

Shortlisting and invitation to interview – 29th, 30th June, 1st July 2022

Interview dates – Week beginning 4th July

Eureka! strives to create an all-encompassing and productive environment, inclusive of different cultures and groups, and reflecting the diverse audiences we serve. We recognise that diversity is crucial to our success and would strongly encourage and welcome applicants from diverse backgrounds.

Eureka! is committed to safeguarding. All appointments are subject to appropriate checks including DBS and satisfactory references.